As soon as you discover a problem, please contact our Customer Support team with:
The order number
The defective item's name and number
A description of the problem
AN ITEM IN MISSING IN MY ORDER.
Check your emails to see if any of your items will be arriving separately as we may have sent your order in separate parcels.
If your order was sent in several parcels, each packing slip will show you the items you can expect to receive. Please check the packing slip from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Support team with the order number and the missing item's name and number. We will fix the issue as quickly as we can.
I RECEIVED THE WRONG ITEM IN MY ORDER.
We want to help you fix this issue asap.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it has reached our warehouse. Contact us to receive a paid shipping label.
Ask for a receipt of the postage and make sure you keep it safe.
For more information about returning an item click here.
If you still want the order and they're still in stock, please order them through our website as normal.