Support: +1 (646) 506-4794 (9am-5pm ET) cust@legendarchery.com

Returns & Refunds

How can I return an order ?

I'M A US CUSTOMER. HOW DO I RETURN SOMETHING TO YOU?

 Contents:

- What are the basics?

- Returns options

- After you've returned your items

 

What are the basics?

If you're looking to return a faulty or incorrect item, click here for more information on faulty items, or click here for more information on incorrect items.

We want to give you a hassle-free way to return anything, and returns are free.

Go to https://legendarchery.com/customer-service/returns for a full view of return options.

You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition).

All we ask is that you make sure your order number and whether you want a refund or an exchange of any items is confirmed on your returns note. We can't take care of your return without these details, so make sure the returns form is filled out and placed in your parcel.

If you'd like to return your item for an exchange, we'll send your replacement to the original delivery address. To check or update your address details, log into My Account and click 'Edit' below your Address Book (remember to click 'Save' when you're done).

Please ask for proof of postage and keep this safe in case we need to see this later.

Returns options

If you're a UK customer, you have 7 options when returning your items:

•     Collect+ - Return via a Collect+ location.
•     Doddle - Return via a Doddle store location.
•     Hermes - Return via a Hermes Parcel Shop location.
•     Hermes - Book a courier collection to collect Monday to Saturday.
•     InPost - Return via any InPost Parcel locker location.
•     toyou - Return via a toyou/ASDA store location.
•     Royal Mail - Return via a Post Office location.

 

After you've returned your items

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and completed.

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 working days, depending on your payment method issuer.

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. 

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

Can I exchange a product ?

CAN I RETURN AN ITEM FOR AN EXCHANGE INSTEAD OF A REFUND?

Last updated 11/01/2019 05.17 PM

If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

- What are the basics?
- Returning your order
- What are the returns options?
- After you've returned

What are the basics?

You can return your item for an exchange within 28 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.

You’ll know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.

If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead.

If you want a different item, the item you want is sold under a different product code, then you'll need to return the unwanted item for a refund and place a new order.

Returning your order

When you return your order, just pop your returns note in the parcel with the following details marked on it:

  • Your order number
  • Which items you’d like exchanged or refunded
  • The new size or colour you’d like of the items to be exchanged


If you need a new returns note, you can download and print a new one from the attachment on the right.

If you haven’t indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we’ll automatically issue a refund for the returned item.

What are the returns options?

We offer 7 different returns options for UK customers. For more information on how each of these services work, please click below:

  • Collect+- Return via a Collect+ location.
    •     Doddle - Return via a Doddle store location.
    •     Hermes - Return via a Hermes Parcel Shop location.
    •     Hermes - Book a courier collection to collect Monday to Saturday.
    •     InPost - Return via any InPost Parcel locker location.
    •     toyou - Return via a toyou/ASDA store location.
    •     Royal Mail - Return via a Post Office location.


If none of these options are suitable then you can make your own arrangements through any postal carrier. Please note you’ll have to cover the postage costs yourself if you choose to make your own arrangements.

After you've returned

We'll send you an email to let you know once we've received your return with the details of any refunds and exchanged items. If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead. If an exchange is available, we’ll drop you another email once your new item has left our warehouse.

Any exchanged items will be sent to the original delivery address using the same delivery service as your original order. If your original order was sent on our Evening Next Day or Precise Delivery services, your exchange will be sent out on our Next Day Delivery service.

If we’ve refunded you for any items, the funds can take up to 5 working days to appear in your account depending on your bank/card issuer.

 

Did you receive my return ?

I'M A UK CUSTOMER. HAVE YOU RECEIVED MY RETURNED ITEMS?

Last updated 03/12/2018 04.51 PM

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.

 

  • We'll send you an email as soon as we've completed your return, letting you know whether a refund or exchange has been processed.
  • Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.
  • If you've returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.

 

If your returns haven't reached us after the returns timeframe, please get in touch using one of the contact options below so we can help you further.